Thank you for shopping at HI EASTERN ! We are committed to providing efficient and reliable shipping services to ensure your orders are delivered promptly and safely. Please review our shipping policy below for more details.感谢您在HI EASTERN购物！我们致力于提供高效可靠的运输服务，确保您的订单及时安全送达。请查看我们的航运政策下面的更多细节。感谢您在SEA IN PALM购物！我们致力于提供高效可靠的运输服务，确保您的订单及时安全送达。请查看我们的航运政策下面的更多细节。
Orders in stock are typically processed and shipped within 10-15 business days. This timeframe includes the handling period required to carefully prepare your artwork for shipping. However, this may vary depending on the number of orders. Shipping times may also vary depending on your location. Once your order is shipped, you will receive a confirmation email with tracking information.

Should you have any questions about your order, shipping processes, or require assistance with a delivery, please feel free to contact us at dliu19934@gmail.com

Thank you for your understanding and support! We look forward to providing you with an excellent shopping experience.

Refund Policy 退款政策

Thank you for choosing HI EASTERN and our unique hand-carved wooden art. Our goal is to ensure a fulfilling experience for all our customers both in the internationally. Please find below our refund policy which considers the nature of our products and complies with online sales regulations.感谢您选择HI EASTERN和我们独特的手工雕刻木工艺品。我们的目标是确保我们所有的客户在国际上都有一个充实的体验。请查看以下我们的退款政策，该政策考虑了我们产品的性质并符合在线销售规定。感谢您选择HI EASTERN和我们独特的手工雕刻木工艺品。我们的目标是确保我们所有的客户在国际上都有一个充实的体验。请查看以下我们的退款政策，该政策考虑了我们产品的性质并符合在线销售规定。
We have a 14-day return policy, meaning you have 14 days from receiving your item to request a return. If you wish to return a complete product for any reason within 14 days of receiving it, please contact us at 请通过dliu19934@gmail.com与我们联系. The item must be returned in its original condition and packaging. If it is not returned in its original condition and packaging, a refund may not be possible. Please note that return shipping costs are the responsibility of the customer, and the original shipping fee is non-refundable. HI EASTERN will inspect the returned product immediately upon receipt and contact you via email.我们有14天的退货政策，这意味着你有14天收到你的商品要求退货。如果您希望在收到完整产品后的14天内以任何理由退回完整产品，请通过以下邮件与我们联系：http://www.qqe.com/dliu19934@gmail.com。该物品必须以其原始状态和包装返回。如果它不是在其原来的条件和包装返回，退款可能是不可能的。请注意，退货运费由客户承担，原运费不予退还。HI EASTERN将在收到退货后立即检查，并通过电子邮件与您联系。我们有14天的退货政策，这意味着你有14天收到你的商品要求退货。如果您希望在收到完整产品后的14天内以任何理由退回完整产品，请通过以下邮件与我们联系：http://www.qqe.com/dliu19934@gmail.com。该物品必须以其原始状态和包装返回。如果它不是在其原来的条件和包装返回，退款可能是不可能的。请注意，退货运费由客户承担，原运费不予退还。HI EASTERN将在收到退货后立即检查，并通过电子邮件与您联系。

 

Damaged or defective product损坏或瑕疵产品损坏或瑕疵产品损坏或瑕疵产品If you receive a defective or damaged item, irrespective of your location and if it is custom made or standard product, please contact us within 24 hours after receiving it with details of the product and the defect, along with clear pictures showing the damages and defects and the packaging. We will review your claim and notify you within 72 hours about eligibility for a refund, replacement, or any other suitable action. Eligible claims will result in a replacement, a refund of the purchase price via the original payment method, or a discount on future orders, depending on each case.如果您收到有缺陷或损坏的物品，无论您的位置如何，如果是定制产品或标准产品，请在收到后24小时内与我们联系，详细说明产品和缺陷，并附上清晰的损坏和缺陷图片以及包装。我们将审核您的索赔，并在72小时内通知您是否有资格退款、更换或采取任何其他合适的行动。符合条件的索赔将导致更换，通过原始付款方式退款购买价格，或对未来订单的折扣，具体取决于每种情况。如果您收到有缺陷或损坏的物品，无论您的位置如何，如果是定制产品或标准产品，请在收到后24小时内与我们联系，详细说明产品和缺陷，并附上清晰的损坏和缺陷图片以及包装。我们将审核您的索赔，并在72小时内通知您是否有资格退款、更换或采取任何其他合适的行动。符合条件的索赔将导致更换，通过原始付款方式退款购买价格，或对未来订单的折扣，具体取决于每种情况。

 

Refunds 退款 

 

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.一旦我们收到并检查了您的退货，我们将通知您，并告知您是否批准退款。如果获得批准，您将在10个工作日内以原始付款方式自动退款。请记住，您的银行或信用卡公司也可能需要一些时间来处理和邮寄退款。一旦我们收到并检查了您的退货，我们将通知您，并告知您是否批准退款。如果获得批准，您将在10个工作日内以原始付款方式自动退款。请记住，您的银行或信用卡公司也可能需要一些时间来处理和邮寄退款。

 

If more than 15 business days have passed since we've approved your return, please contact us at dliu19934@gmail.com如果在我们批准您的退货后超过15个工作日，请通过dliu19934@gmail.com与我们联系如果在我们批准您的退货后超过15个工作日，请通过dliu19934@gmail.com与我们联系

 

Contact and Claims 联络及索偿 

 

For all concerns, returns, or claims, please reach out to us at 对于所有的问题，退货，或索赔，请联系我们对于所有的问题，退货，或索赔，请联系我们dliu19934@gmail.com Include your order details and a description of your issue for a swift resolution.包括您的订单细节和问题的描述，以便快速解决问题。dliu19934@gmail.com包括您的订单细节和问题的描述，以便快速解决。dliu19934@gmail.com包括您的订单细节和问题的描述，以便快速解决。

Your trust and satisfaction with our products and services are crucial.您对我们产品和服务的信任和满意是至关重要的。

Privacy policy 隐私政策

This Privacy Policy describes how HI EASTERN  (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.HiEastern.com(the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.本隐私政策描述HI EASTERN（以下简称“网站”、“我们”、“我们的”或“我们的”）在您访问、使用我们的服务或从www.HiEastern.com（以下简称“网站”）购买或就本网站（以下简称“服务”）与我们进行其他沟通时如何收集、使用和披露您的个人信息。就本隐私政策而言，“您”和“您的”是指您作为服务的用户，无论您是客户、网站访问者，还是我们根据本隐私政策收集其信息的其他个人。本隐私政策描述HI EASTERN（以下简称“网站”、“我们”、“我们的”或“我们的”）在您访问、使用我们的服务或从www.HiEastern.com（以下简称“网站”）购买或就本网站（以下简称“服务”）与我们进行其他沟通时如何收集、使用和披露您的个人信息。就本隐私政策而言，“您”和“您的”是指您作为服务的用户，无论您是客户、网站访问者，还是我们根据本隐私政策收集其信息的其他个人。本隐私政策描述HI EASTERN（以下简称“网站”、“我们”、“我们的”或“我们的”）在您访问、使用我们的服务或从www.HiEastern.com（以下简称“网站”）购买或就本网站（以下简称“服务”）与我们进行其他沟通时如何收集、使用和披露您的个人信息。就本隐私政策而言，“您”和“您的”是指您作为服务的用户，无论您是客户、网站访问者，还是我们根据本隐私政策收集其信息的其他个人。本隐私政策描述HI EASTERN（以下简称“网站”、“我们”、“我们的”或“我们的”）在您访问、使用我们的服务或从www.HiEastern.com（以下简称“网站”）购买或就本网站（以下简称“服务”）与我们进行其他沟通时如何收集、使用和披露您的个人信息。就本隐私政策而言，“您”和“您的”是指您作为服务的用户，无论您是客户、网站访问者，还是我们根据本隐私政策收集其信息的其他个人。本隐私政策描述HI EASTERN（以下简称“网站”、“我们”、“我们的”或“我们的”）在您访问、使用我们的服务或从www.HiEastern.com（以下简称“网站”）购买或就本网站（以下简称“服务”）与我们进行其他沟通时如何收集、使用和披露您的个人信息。就本隐私政策而言，“您”和“您的”是指您作为服务的用户，无论您是客户、网站访问者，还是我们根据本隐私政策收集其信息的其他个人。本隐私政策描述HI EASTERN（以下简称“网站”、“我们”、“我们的”或“我们的”）在您访问、使用我们的服务或从www.HiEastern.com（以下简称“网站”）购买或就本网站（以下简称“服务”）与我们进行其他沟通时如何收集、使用和披露您的个人信息。就本隐私政策而言，“您”和“您的”是指您作为服务的用户，无论您是客户、网站访问者，还是我们根据本隐私政策收集其信息的其他个人。本隐私政策描述HI EASTERN（以下简称“网站”、“我们”、“我们的”或“我们的”）在您访问、使用我们的服务或从www.HiEastern.com（以下简称“网站”）购买或就本网站（以下简称“服务”）与我们进行其他沟通时如何收集、使用和披露您的个人信息。就本隐私政策而言，“您”和“您的”是指您作为服务的用户，无论您是客户、网站访问者，还是我们根据本隐私政策收集其信息的其他个人。本隐私政策描述了SEA IN PALM（以下简称“网站”、“我们”、“我们的”或“我们的”）在您访问、使用我们的服务或从seainpalm.com（以下简称“网站”）购买或就网站（以下简称“服务”）与我们进行其他沟通时如何收集、使用和披露您的个人信息。就本隐私政策而言，“您”和“您的”是指您作为服务的用户，无论您是客户、网站访问者，还是我们根据本隐私政策收集其信息的其他个人。

 

 

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.请仔细阅读本隐私政策。通过使用和访问任何服务，您同意本隐私政策中所述的收集、使用和披露您的信息。如果您不同意本隐私政策，请不要使用或访问任何服务。请仔细阅读本隐私政策。通过使用和访问任何服务，您同意本隐私政策中所述的收集、使用和披露您的信息。如果您不同意本隐私政策，请不要使用或访问任何服务。请仔细阅读本隐私政策。通过使用和访问任何服务，您同意本隐私政策中所述的收集、使用和披露您的信息。如果您不同意本隐私政策，请不要使用或访问任何服务。请仔细阅读本隐私政策。通过使用和访问任何服务，您同意本隐私政策中所述的收集、使用和披露您的信息。如果您不同意本隐私政策，请不要使用或访问任何服务。请仔细阅读本隐私政策。通过使用和访问任何服务，您同意本隐私政策中所述的收集、使用和披露您的信息。如果您不同意本隐私政策，请不要使用或访问任何服务。请仔细阅读本隐私政策。通过使用和访问任何服务，您同意本隐私政策中所述的收集、使用和披露您的信息。如果您不同意本隐私政策，请不要使用或访问任何服务。请仔细阅读本隐私政策。通过使用和访问任何服务，您同意本隐私政策中所述的收集、使用和披露您的信息。如果您不同意本隐私政策，请不要使用或访问任何服务。请仔细阅读本隐私政策。通过使用和访问任何服务，您同意本隐私政策中所述的收集、使用和披露您的信息。如果您不同意本隐私政策，请不要使用或访问任何服务。

 

 

 

How We Collect and Use Your Personal Information我们如何收集和使用您的个人信息我们如何收集和使用您的个人信息我们如何收集和使用您的个人信息我们如何收集和使用您的个人信息我们如何收集和使用您的个人信息我们如何收集和使用您的个人信息

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.为了提供服务，我们收集并在过去12个月内从各种来源收集有关您的个人信息，如下所述。我们收集和使用的信息取决于您与我们互动的方式。为了提供服务，我们收集并在过去12个月内从各种来源收集有关您的个人信息，如下所述。我们收集和使用的信息取决于您与我们互动的方式。为了提供服务，我们收集并在过去12个月内从各种来源收集有关您的个人信息，如下所述。我们收集和使用的信息取决于您与我们互动的方式。为了提供服务，我们收集并在过去12个月内从各种来源收集有关您的个人信息，如下所述。我们收集和使用的信息取决于您与我们互动的方式。为了提供服务，我们收集并在过去12个月内从各种来源收集有关您的个人信息，如下所述。我们收集和使用的信息取决于您与我们互动的方式。为了提供服务，我们收集并在过去12个月内从各种来源收集有关您的个人信息，如下所述。我们收集和使用的信息取决于您与我们互动的方式。In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Information We Collect Directly from You

 

 

我们收集哪些个人信息我们收集哪些个人信息我们收集哪些个人信息

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at dliu19934@gmail.com

Email：dliu19934@gmail.com
whatsapp：+86 180 9820 5526